March 22, 2017
Carl and Miranda Burfeind with Phone-n-Fix

Phone-n-Fix Expands Franchise Reach with New Location

Emerging franchisees and veteran Phone-n-Fix employees Carl and Miranda Burfeind take ownership of Phone-n-Fix West Acres Mall Fargo, N.D. SIOUX FALLS, S.D. — March 21, 2017 — Phone-n-Fix, a South Dakota-based leader in the mobile retail and repair industry, is expanding its enterprise with a new franchise operation in Fargo, North Dakota. Husband and wife entrepreneurs, Carl and Miranda Burfeind join Phone-n-Fix as franchise owners after having been employed with the company since its inception. “Carl and Miranda have been instrumental in developing the Fargo Phone-n-Fix location, so we’re eager to see what they can also bring to our growing […]
March 19, 2017
customers in Phone-n-Fix

3 Must-Haves for a Premium Customer Experience

Providing a quality customer experience is paramount when it comes to cell phone retail and repair. At Phone-n-Fix, a growing cell phone franchise brand, we pride ourselves on fostering premium customer engagement. From the look and feel of our stores to the quality of our interactions, every aspect of our operation is customer-centric. (Read ‘How to Put Your Retail Management Skills to Work’) The Phone-n-Fix team’s 30+ years of expertise has revealed the following essentials for a premium customer experience: Customers still appreciate personalization Anyone can provide customer service. But, it takes a certain kind of professional to offer an […]
March 9, 2017
Tired man being overloaded at work with many tasks

Support that is always “On”: Avoid Start-Up Challenges with a Phone-n-Fix Cell Phone Franchise

We didn’t write the book on starting a cell phone repair business (see 3 Reasons to Start a Cell Phone Retail and Repair Business). However, we’ve read it from cover to cover and have even added our own unique chapter, which is well worth a glance – especially for those new to the entrepreneurial world. One thing to know from the start is that it takes plenty of patience and a number of resources to start your own cell phone repair business. In addition to site selection, store design and marketing plans, start-up business owners must identify the best suppliers, […]
February 28, 2017
PNF Jill Solberg First Franchisee

Meet Jill Solberg: 5 Questions with a Phone-n-Fix Franchise Owner

Recently, Phone-n-Fix teamed up with Yahoo! Finance to introduce the signing of our inaugural franchisee. Jill Solberg of PBJ Platinum Partners of Sioux Falls comes to us with a contagious passion for the wireless world and decades of relevant experience. We sat down with Jill to talk about her background, trends in the industry, and what she looks forward to most as a Phone-n-Fix cell phone franchise owner. What did you do before joining the Phone-n-Fix brand? JS: Early in my career, I worked mainly in customer service positions. I love to interact with people, but I didn’t wake up […]